NGO Solutions
IPT solutions for NGOs and social service organisations are designed to support service delivery, administration and digital transformation. With years of experience serving non-profit and community-focused organisations in Hong Kong, we understand the need to manage members, volunteers, service cases, funding workflows, activities and reporting in a more efficient way.
Our solutions cover Customer Relationship Management (CRM), Case Management System (CMS), workflow and programme administration, online services and reporting tools. These systems help organisations streamline daily operations, improve data visibility, reduce manual effort and provide better service continuity for the communities they support.
We build these solutions with long-term operational sustainability in mind, so NGO teams can focus more on service impact and less on fragmented administration.
Member Relationship Management (CRM)
NGOs need to stay connected with the people they serve, along with family members, volunteers, sponsors, donors, event participants and staff. IPT’s CRM solution helps organisations centralise these records and maintain stronger engagement throughout the full service lifecycle.
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Manage members and membership cards
(individuals / families) -
Event, programme and activity management
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Powerful member search tools with Excel export and mailing label support
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Receipt handling
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SWD reporting support
Case Management System (CMS)
IPT’s case management solution provides a structured environment for handling intake, follow-up, transfers, service records and reporting. It gives case workers and supervisors better access to the right information while improving workflow control and visibility.
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Case process management
(intake, waiting, transfer, discharge) -
Social worker and case manager administration
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Comprehensive case detail records
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Inter-team and inter-professional case collaboration
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Protected image and sensitive data handling